Customer service representative

Description

Summary: Road Hero is seeking an energetic, customer-focused Customer Service Representative to join their growing team and deliver an exceptional customer experience. Highlights: 1. Handle customer inquiries via WhatsApp, phone, and other channels 2. Coordinate with operations for smooth service delivery and customer satisfaction 3. Opportunity for career growth in a professional work environment **Customer Service Representative** **Location:** Kuwait **About Road Hero** Road Hero is a leading mobile car maintenance and roadside services company in Kuwait. We are looking for a professional, energetic, and customer\-focused Customer Service Representative to join our growing team and help deliver an exceptional customer experience. **Key Responsibilities** * Handle customer inquiries through **WhatsApp, phone calls, and other communication channels**. * Ensure **fast response times** and provide accurate information to customers. * Coordinate with the operations team to ensure smooth service delivery. * Follow up with customers and maintain high customer satisfaction levels. * Record customer requests accurately and pay close attention to details. **Requirements** * **Arab candidates only.** * Fluent in **Arabic and English** (spoken and written). * Must be able to speak and understand the **Kuwaiti dialect** fluently. * Must hold a **transferable Article 18 residency** and be currently based in Kuwait. * Minimum **2 years of customer service experience**. * **Solid background in the automotive industry is mandatory.** * Strong communication and problem\-solving skills. * Excellent attention to detail and ability to multitask. * Committed, reliable, and willing to work on a **shift\-based schedule**. **What We Offer** * Competitive salary package. * Career growth opportunities within a fast\-growing company. * Professional and supportive work environment. **How to Apply** Please apply directly through Indeed. **Important:** This position is for **Arab candidates only**. If you do not meet this requirement, please do not apply. Job Type: Full\-time Location: * Kuwait City (Preferred) Work Location: In person