Customer Service Representative

Description

Summary: Aonevs is seeking a friendly, professional Customer Service Representative to assist customers with inquiries, resolve issues, and ensure a positive experience. Highlights: 1. Respond to customer inquiries via various channels 2. Provide accurate information and resolve issues professionally 3. Opportunities for career growth and professional development Customer Service Representative **Aonevs** Farwaniya, Kuwait Airport Road **Salary: KWD 720 / month** Job Description Aonevs is looking for a friendly, professional, and customer\-focused **Customer Service Representative** to assist customers with inquiries, requests, and concerns. The successful candidate will provide timely support, resolve issues effectively, and help maintain a positive customer experience. Responsibilities * Respond to customer inquiries through phone, email, chat, or in\-person communication. * Provide accurate information about products, services, policies, and procedures. * Handle customer complaints and resolve issues professionally. * Process customer requests, orders, bookings, or service\-related transactions. * Follow up with customers to ensure their concerns are properly addressed. * Maintain accurate records of customer interactions and requests. * Escalate complex issues to the appropriate department or supervisor. * Coordinate with internal teams to resolve customer concerns. * Maintain a professional and positive attitude in all customer interactions. * Assist with customer feedback and identify recurring service issues. * Meet established customer\-service standards and performance targets. * Maintain confidentiality of customer and company information. * Stay updated on company products, services, and procedures. Qualifications * High school diploma or bachelor’s degree in Business, Communications, Hospitality, or a related field. * Previous experience in customer service, call center, retail, hospitality, or a similar role is preferred. * Excellent verbal and written communication skills. * Strong active\-listening and problem\-solving abilities. * Good computer skills and familiarity with customer\-service or CRM systems. * Professional and friendly personality. * Ability to handle difficult customers calmly and respectfully. * Strong organizational and time\-management skills. * Ability to work independently and as part of a team. * Willingness to work flexible shifts when required. What We Offer * **KWD 720 monthly salary** * Customer\-focused and professional work environment * Opportunities to develop communication and service skills * Career growth and professional development opportunities الراتب المدفوع: KWD٧٢٠٫٠٠٠ لكل يوم موقع العمل: عن بُعد