Helpdesk Support Clerk

Description

Summary: BRTC Communications is seeking a dependable Helpdesk Support Clerk to provide first-level technical and administrative support with excellent customer service. Highlights: 1. Provide first-level technical and administrative support 2. Deliver excellent customer service 3. Collaborative and supportive team environment Helpdesk Support Clerk **BRTC Communications** Habib Al\-Munawer Street, Maghateer Complex, Farwaniya, Farwaniya Governorate, Kuwait Salary: KWD 600 per month About the Role BRTC Communications is looking for a dependable **Helpdesk Support Clerk** to provide first\-level technical and administrative support while delivering excellent customer service to internal and external users. Key Responsibilities * Respond to helpdesk requests via phone, email, or ticketing systems. * Record and track technical support requests. * Assist users with basic hardware and software issues. * Escalate complex technical problems to the appropriate teams. * Maintain accurate service records and documentation. * Support general administrative duties within the helpdesk department. Qualifications * Diploma or degree in Information Technology or a related field preferred. * Previous customer service or helpdesk experience is an advantage. * Basic understanding of computer systems and software. * Strong communication and organizational skills. * Ability to work effectively in a fast\-paced environment. What We Offer * Competitive salary package. * Paid training and ongoing development. * Collaborative and supportive team environment. * Opportunities for professional growth. Equal Opportunity Employer BRTC Communications values diversity and is committed to providing equal employment opportunities for all qualified applicants. الراتب المدفوع: KWD٦٠٠٫٠٠٠ لكل شهر موقع العمل: بشكل شخصي