IT Helpdesk Specialist

Description

Summary: MWT Network Services seeks an IT Helpdesk Specialist to provide technical support, troubleshoot IT issues, and ensure efficient day-to-day IT operations for employees and users. Highlights: 1. Provide first-level technical support for hardware, software, and network issues 2. Install, configure, and maintain IT equipment and manage user accounts 3. Resolve IT support tickets and assist users with various applications IT Helpdesk Specialist **Company:** MWT Network Services **Location:** Mirqab, Khalid Ibn Al\-Waleed Street, Kuwait City, Kuwait **Salary:** KWD 650 / month Job Summary MWT Network Services is seeking a reliable and customer\-focused **IT Helpdesk Specialist** to provide technical support to employees and users, troubleshoot hardware and software issues, and ensure efficient day\-to\-day IT operations. Responsibilities * Provide first\-level technical support through phone, email, chat, and in\-person assistance. * Diagnose and resolve hardware, software, network, and connectivity issues. * Install, configure, and maintain computers, printers, applications, and other IT equipment. * Create, update, and manage user accounts and access permissions. * Respond to IT support tickets and ensure issues are resolved within expected timeframes. * Escalate complex technical issues to senior IT teams when necessary. * Assist users with operating systems, Microsoft Office, email, and business applications. * Perform basic network troubleshooting and connectivity checks. * Maintain accurate records of IT incidents, requests, and resolutions. * Support system updates, software installations, and security procedures. * Assist with equipment setup for new employees and workstation changes. * Monitor recurring technical issues and recommend practical solutions. * Maintain IT documentation, procedures, and knowledge\-base resources. * Follow company IT security and data protection policies. Qualifications * Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field. * Previous experience in IT helpdesk, technical support, or a similar role preferred. * Good knowledge of Windows operating systems, Microsoft Office, and common business applications. * Basic understanding of computer hardware, networking, printers, and troubleshooting. * Strong problem\-solving and analytical skills. * Excellent communication and customer\-service abilities. * Ability to explain technical issues clearly to non\-technical users. * Strong organizational skills and attention to detail. * Ability to prioritize multiple support requests effectively. * Willingness to learn new technologies and IT systems. Preferred Skills * Experience with ticketing and IT service management systems. * Knowledge of Active Directory and user account administration. * Basic understanding of TCP/IP, DNS, DHCP, Wi\-Fi, and LAN troubleshooting. * IT certifications such as CompTIA A\+, Network\+, or Microsoft certifications are an advantage. * Strong teamwork and time\-management skills. الراتب المدفوع: KWD٠٫٠٠٠ لكل شهر موقع العمل: بشكل شخصي