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Summary: The Multisite Manager oversees operations across multiple specialty coffee shops, ensuring quality, service, and brand standards while mentoring teams. Highlights: 1. Oversee operations across multiple specialty coffee shops 2. Ensure consistency in quality, service, and brand standards 3. Drive performance and mentor teams in a specialty coffee culture The Multisite Manager will oversee operations across multiple specialty coffee shops, ensuring consistency in quality, service, and brand standards. This role requires strong leadership, operational expertise, and a passion for specialty coffee culture. The manager will drive performance, mentor teams, and uphold the company’s reputation for excellence in every cup. Responsibility * Coffee operations : Supervise daily operations across multiple locations, ensuring adherence to specialty coffee standards and company policies. * Analyze branch sales levels and profitability, create and implement strategic plans to achieve sales goals. * Quality control: Maintain consistency in coffee preparation, brewing methods, and product offerings across all sites. * Training of the team at Branch level focusing on specialty coffee knowledge, customer service, and operational excellence. * Customer experience: Ensure each store delivers a welcoming environment and exceptional service, resolving escalated customer concerns. * Performance management: Track KPIs such as sales, customer satisfaction, and operational efficiency across all locations. * Inventory control to guarantee product availability and quality. * Assist the Baristas, stations and coffee shop events. Requirements * 2\-3 years experience in the same role in Coffee shop management. * Bachelor’s degree in Business, Hospitality, or related field * Well\-organized, detailed oriented, and able to multi\-task * Must have effective problem solving/decision making abilities * Must have excellent verbal and written communication skills Job Type: Full\-time Application Question(s): * What is your notice period? Education: * Diploma (Preferred) Experience: * Specialty Coffee: 6 years (Preferred)
