Summary: This role provides day-to-day onsite IT support, handling incidents, service requests, troubleshooting various IT devices, and supporting user onboarding and application issues. Highlights: 1. Provide comprehensive onsite IT support across various systems and applications. 2. Troubleshoot diverse IT devices and support user IT needs. 3. Coordinate with third-party vendors for IT-related issues. * Provide day\-to\-day onsite IT support for Landmark Hospitality offices and sites. * Handle incidents and service requests through the ITSM/ticketing tool. * Troubleshoot desktops, laptops, printers, phones, POS, network, Wi\-Fi, and other IT devices. * Support user onboarding, device setup, password reset, account unlock, and access\-related requests. * Provide Level 1 SOP\-based support for business applications and escalate to the application/vendor team when required. * Coordinate with third\-party vendors for application, infrastructure, ISP, hardware, and AMC\-related issues. * Support basic server, network, firewall, VPN, and connectivity checks with remote teams. * Assist in endpoint security, patching, vulnerability remediation, and IT audit activities. * Maintain proper ticket updates, closure notes, asset details, and daily support status. * Support P1/P2 incidents with immediate coordination and timely escalation. * Ensure SLA compliance, user satisfaction, and quality communication. * Minimum 5\+ years of IT support experience preferred. * Engineer with valid Driving License and Car is required. Pay: KD500\.000 \- KD600\.000 per month Work Location: In person
Ahmed Mohamed
Indeed · HR
Ahmed Mohamed
Indeed · HR
