IT Support Technician

Description

Summary: An IT Support Technician installs, maintains, and troubleshoots computer hardware, software, networks, and other IT systems, providing technical assistance to users and ensuring efficient system operation. Highlights: 1. Provide technical support via phone, email, remote access, or in person 2. Install, configure, and maintain computer hardware, software, and networks 3. Troubleshoot hardware, software, network, and system issues **Job Summary:** An IT Support Technician is responsible for installing, maintaining, and troubleshooting computer hardware, software, networks, and other IT systems. They provide technical assistance to users, ensure systems operate efficiently, and help resolve technology\-related issues to minimize downtime. **Key Responsibilities:** * Provide technical support to employees or customers via phone, email, remote access, or in person. * Install, configure, and maintain computer hardware, software, printers, and peripheral devices. * Troubleshoot hardware, software, network, and system issues. * Set up and manage user accounts, passwords, and access permissions. * Install operating systems, updates, patches, and security software. * Monitor and maintain computer systems, networks, and servers. * Document technical issues, solutions, and support activities in a ticketing system. * Perform routine system maintenance and backups. * Assist in configuring and maintaining network equipment such as routers, switches, and wireless access points. * Ensure compliance with IT security policies and best practices. * Train users on basic computer operations and software applications. * Coordinate with vendors or senior IT staff for complex technical issues. **Required Qualifications:** * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * Knowledge of Windows, macOS, and common business applications. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN). * Experience with hardware troubleshooting and software installation. * Familiarity with Microsoft 365, Active Directory, and remote support tools is an advantage. * Strong problem\-solving and analytical skills. * Excellent communication and customer service skills. * Ability to work independently and as part of a team. **Preferred Skills:** * Knowledge of cybersecurity best practices. * Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk). * Basic knowledge of cloud services such as Microsoft Azure or AWS. * IT certifications such as CompTIA A\+, Network\+, or Microsoft certifications are an advantage. **Working Conditions:** * Typically works in an office or IT support environment. * May require occasional travel between office locations. * May be required to work after hours or on weekends during system maintenance or emergencies. * Some lifting of computer equipment and peripherals may be required. **Key Competencies:** * Technical troubleshooting * Customer service orientation * Communication skills * Time management * Attention to detail * Teamwork * Adaptability * Critical thinking Pay: KD350\.000 per month Work Location: In person