Guest Arrival Expert

Description

Job Summary: This role focuses on creating an unforgettable guest experience—from arrival to departure—by delivering a variety of services and personalized attention. Key Highlights: 1. Create an unforgettable experience for guests 2. Exceptional customer service from start to finish 3. Be part of a global and diverse team **Additional Information** **Job Number**26110146 **Job Category**Rooms \& Guest Services Operations **Location**Fahd Al Salem Street, Kuwait City, Kuwait, Kuwait, 13060 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management First impressions matter. When guests arrive at our hotels, we want to make an unforgettable impression. The same applies to departures. When guests leave, we want them to walk away with a smile and the feeling that we were there for them throughout their stay. We aim to create a unique and unforgettable experience from start to finish. Our Guest Arrival Experts proactively deliver a wide range of services that guide guests through their arrival and departure experiences. They have the freedom to move around their space and do what needs to be done—whether processing operational needs, fulfilling guest requests, completing reports, or sharing local area highlights—the Guest Arrival Expert ensures transactions feel like part of the experience. Regardless of your specific position, certain things are critical to success: creating a safe workplace, following company policies and procedures, preserving confidentiality, protecting company assets, maintaining quality standards, and ensuring your personal appearance, uniform, and communications remain professional. Guest Arrival Experts will be standing and moving (standing, sitting, or walking for extended periods) and performing manual tasks (moving, lifting, carrying, pushing, pulling, and placing objects up to 23 kg unassisted and over 34 kg with assistance). It is essential that Guest Arrival Experts consistently perform all these tasks (and other reasonable job duties as requested) to always do what is right for our guests and our business. *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* Where timeless classics intertwine with modern details. Where business meets pleasure. Where travelers from around the world can still enjoy the local area. As a team member, you’ll become part of the Four Points by Sheraton community—where everyone is welcome, we support each other, and every hotel matters. We offer guests exactly what they need—without complication. If you’re seeking opportunities to help guests feel comfortable in a friendly, genuine, and accessible environment, join our team. By joining Four Points, you join Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, begin fulfilling your purpose, **be part of** an incredible global team, and **become** your best self.