IT Support Specialist

Description

Summary: An IT Support Specialist is sought to provide technical assistance and support for hardware, software, and network systems, ensuring smooth IT operations by resolving issues efficiently. Highlights: 1. Provide first- and second-level technical support for end-users 2. Troubleshoot system and network problems, diagnosing and resolving issues 3. Maintain computer systems, printers, and related devices Here is a professional job description for an IT Support Specialist role: IT Support Specialist ESGA Tech LLC — Salmiya, Kuwait **Position Overview** ESGA Tech LLC is seeking a reliable and detail\-oriented IT Support Specialist to provide technical assistance and support for hardware, software, and network systems. The ideal candidate will ensure smooth IT operations across the organization by resolving technical issues efficiently and maintaining system performance. **Key Responsibilities** * Provide first\- and second\-level technical support for end\-users (hardware, software, and network issues) * Install, configure, and maintain computer systems, printers, and related devices * Troubleshoot system and network problems, diagnosing and resolving issues in a timely manner * Manage user accounts, permissions, and access control * Monitor IT systems and perform routine maintenance and updates * Support office network infrastructure, including Wi\-Fi, LAN, and VPN connections * Document technical issues, solutions, and IT procedures * Assist in IT asset management and inventory tracking * Coordinate with vendors and service providers when necessary **Requirements** * Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field * 1–3 years of experience in IT support or a similar role * Strong knowledge of Windows/Mac OS environments * Basic understanding of networking (TCP/IP, DNS, DHCP, VPN) * Experience with troubleshooting hardware and software issues * Good communication and customer service skills * Ability to work independently and manage multiple support requests **Preferred Skills** * Experience with IT ticketing systems * Knowledge of Microsoft 365 / Google Workspace administration * Familiarity with cybersecurity best practices * Basic scripting or automation knowledge is a plus **Work Environment** * Office\-based role in Salmiya * Fast\-paced technical support environment with cross\-team collaboration Pay: Up to KD66,000\.000 per year Work Location: In person