Qualtiy Coordinator

Description

Summary: The Quality Coordinator conducts internal audits, manages data collection and reporting, addresses client complaints, and ensures data integrity within company systems. Highlights: 1. Conducts internal audits and identifies non-conformities in processes. 2. Handles data collection with high sensitivity and ensures data integrity. 3. Manages client feedback and ensures client satisfaction. Rentokil Boecker® Quality Coordinator is held accountable for the below job responsibilities: * Conduct basic internal audits on the sales and operations department and identify non\-conformities in the processes. * Provides, compiles and reports accurate data to management for internal use upon request. * Verifies accuracy of client files to determine eligibility, and accuracy reporting according to the company guidelines, policies and procedures. * Handles data collection with high sensitivity of all methods: courtesy calls, CVC, call back follow up call, audit calls, and courtesy visits. * Receives client complaints and call back data, communicates and follows up with concerned stakeholders to ensure client satisfaction. * Records accidents at clients’ premises and identifies root causes in order to avoid their reoccurrence. * Performs internal audits on operations departments of all LOBs and identifies non conformities in processes and matters of system data entry, contracts, pending appointments, client’s complaints and other functional tasks. * Address the non conformities reports to the Quality Manager to take action. * Generates and handles the distribution of Quality Certificates to clients. * Implements the client feedback system by requesting written feedback and testimonials through various media. * Maintains data entries and data integrity on Rentokil Boecker® systems. **Requirements*** Bachelor’s Degree in Business Administration or equivalent * At least 1 year of experience in relevant field * Proficiency in English is a must. Arabic is a plus * Computer Literacy: Microsoft Office, CRM.