Senior E-Commerce Operations Manager

Description

Summary: Seeking an experienced Senior E-Commerce Operations Manager to lead online retail operations, digital commerce systems, and marketplace growth initiatives. Highlights: 1. Lead end-to-end online retail operations and marketplace growth 2. Drive conversion growth and online revenue performance 3. Opportunities for advancement into E-Commerce Director roles **About the Role:** Dreamers Ecom Tech E\-Commerce Growth \& Digital Solutions W.L.L. is seeking a highly experienced and results\-driven Senior E\-Commerce Operations Manager to lead online retail operations, digital commerce systems, and marketplace growth initiatives in Kuwait City. This role focuses on optimizing e\-commerce performance, streamlining fulfillment operations, and scaling digital sales channels across multiple platforms. **Key Responsibilities:** * **E\-Commerce Operations Leadership:** Oversee end\-to\-end online retail operations including marketplaces, websites, and order fulfillment systems * **Digital Sales Optimization:** Drive conversion growth, customer retention, and online revenue performance * **Order Fulfillment \& Logistics:** Manage inventory coordination, warehousing, shipping, and last\-mile delivery processes * **Platform Management:** Optimize website functionality, customer experience, and digital storefront performance * **Data \& Analytics Oversight:** Monitor KPIs, customer behavior, sales trends, and operational metrics * **Process Automation:** Improve operational efficiency through automation and integrated digital systems * **Stakeholder Coordination:** Collaborate with marketing, logistics, developers, and business partners * **Customer Experience Management:** Ensure smooth online shopping experiences and service quality * **Team Leadership:** Lead e\-commerce specialists, operations teams, and support staff **What We Are Looking For:** * **Experience:** Senior\-level experience in e\-commerce operations, digital retail, or online marketplace management * **Skills:** Strong operational, analytical, and digital commerce management capabilities * **Education:** Degree in Business, E\-commerce, Supply Chain, or related field * **Industry Knowledge:** Experience with online marketplaces, fulfillment systems, and retail technology platforms * **Leadership:** Ability to manage cross\-functional teams and high\-volume e\-commerce operations **Why Join Us:** * **Digital Commerce Exposure:** Work in fast\-growing e\-commerce and digital retail ecosystems * **Leadership Role:** Oversee online sales operations and marketplace performance * **Career Growth:** Opportunities for advancement into E\-Commerce Director or Digital Operations Director roles * **High\-Impact Environment:** Operate in a technology\-driven and performance\-focused industry Pay: KD1,500\.000 \- KD3,400\.000 per month Work Location: In person