Delivery Operations Supervisor

Description

Summary: Oversee and optimize daily delivery operations, ensuring timely service, customer satisfaction, and efficient coordination with partners and internal teams. Highlights: 1. Manage and supervise daily delivery operations 2. Ensure continuous improvement in service quality and customer satisfaction 3. Coordinate with third-party delivery companies and monitor performance Key Responsibilities: * Manage and supervise daily delivery operations. * Coordinate with third\-party delivery companies and monitor their performance. * Ensure all customer orders are delivered on time and according to company standards. * Handle delivery\-related customer complaints and provide effective solutions. * Manage delivery operations efficiently during peak and rush hours. * Develop contingency plans to ensure uninterrupted delivery operations. * Monitor delivery KPIs and prepare daily and weekly performance reports. * Maintain strong relationships with delivery partners. * Develop and implement delivery policies and operational procedures. * Coordinate closely with Customer Service, Production, and Dispatch teams. * Ensure continuous improvement in delivery service quality and customer satisfaction. Requirements: * Minimum 5 years of experience in logistics, dispatch, or delivery operations. * Excellent knowledge of all areas in Kuwait. * Strong experience dealing with third\-party delivery companies. * Proficient in Microsoft Office, especially Excel. * Experience using delivery management systems and logistics software. * Strong problem\-solving and decision\-making skills. * Ability to perform efficiently under pressure. * Excellent communication, coordination, and organizational skills. * Customer\-focused with a commitment to service excellence. Work Location: In person