ROLES \& RESPONSIBILITIES* Maintain client master log(summary of client’s with details like Initial Certification Audit date, Surveillance Audit due date and Re\-Certification Audit due date) based on the Audits conducted and any new client’s certified during the month, which helps in easy tracking of upcoming Surveillance and Re\-Certification audits. * Prepare audit file for all auditors for different client audits * Prepare draft copies of ISO Certificate after getting ICC approval and forward the same for client’s approval. * Prepare the original ISO Certificate after client’s approval. * Respond to client’s calls, letters, faxes and queries. * Follow up of all CER Invoices as per the outstanding list of invoices provided by accounts department. * Email/fax customer satisfaction survey forms and following up for their feedback. * Prepare Invoices for Certification, Re\-Certification and Surveillance Audits, and for all Training courses. * Send the audit files to auditors. * Maintaining of the all the required documents in the respective client files. * Knowledge of generic certification processes for different products in MS. * Knowledge of applicable accreditation scheme rules. * To comply with all the QHSSE rules/regulations of BV as applicable. DESIRED QUALIFICATION \& EXPERIENCE* Graduate Arts/ Commerce/ Science /Finance * Minimum 1 Yr relevant experience DESIRED SKILLS* Good organizational skills * Effective documentation and communication skills * Interpersonal skills and connect people * Computer skills * Good English skills