Junior IT Support Specialist

Description

Job Summary: A Junior IT Support Specialist provides technical support to users, installs hardware and software, maintains systems, and documents technical procedures. Key Features of the Role: 1. Providing technical support to users and resolving computer and network issues. 2. Installing and configuring computers, software, and applications. 3. Diagnosing technical faults and providing appropriate solutions. **Junior IT Support Specialist** Responsibilities: * Provide technical support to users and resolve basic computer and network issues. * Install and configure computers, software, and applications. * Maintain hardware such as computers, printers, and networking devices. * Track technical support requests through the Ticketing System. * Diagnose technical faults and provide appropriate solutions. * Assist users in utilizing various systems and software. * Regularly update systems and software. * Document technical issues, solutions, and procedures. Required Qualifications: * Bachelor's degree in Information Technology, Computer Science, or a related field. * Basic knowledge of operating systems such as Windows and Linux. * Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP). * CompTIA A+ or Network+ certification is preferred. Required Skills: * Strong problem-solving skills. * Excellent communication skills with users. * Ability to work under pressure. * Team-oriented mindset. * Attention to detail. Salary: KWD500.000 per month Work Location: On-site