Senior Customer Experience and Service Operations Manager

Description

Summary: XCarBig Auto Ventures is seeking a Senior Customer Experience and Service Operations Manager to oversee customer service operations, workflow coordination, operational planning, and customer engagement within a growing automotive organization. Highlights: 1. Improve customer experience and support service operations 2. Coordinate cross-functional teams to maintain high operational standards 3. Excellent opportunity for long-term career development **Job Summary:** XCarBig Auto Ventures is seeking a Senior Customer Experience and Service Operations Manager to oversee customer service operations, workflow coordination, operational planning, and customer engagement activities within our growing automotive organization in Kuwait. This role is ideal for an experienced professional who enjoys improving customer experience, supporting service operations, coordinating cross\-functional teams, and helping maintain high operational standards in a fast\-paced automotive environment. The successful candidate will work closely with service, operations, and support teams to ensure smooth day\-to\-day performance and excellent customer satisfaction. This is an excellent opportunity to join a modern and expanding automotive company with strong long\-term career development potential. **What you'll do:** * Oversee daily customer service and operational coordination activities * Support workflow management and customer experience improvement initiatives * Coordinate with service, operations, and support teams to improve efficiency * Monitor operational performance, customer satisfaction, and workflow effectiveness * Help improve service procedures, operational systems, and productivity standards * Assist with scheduling, reporting, and operational planning activities * Maintain quality standards across customer service and operational functions * Support leadership with operational initiatives and customer\-focused projects * Build positive working relationships with customers, vendors, and internal teams * Contribute ideas that improve customer experience and operational performance **Requirements:** * Previous experience in customer service operations, automotive services, business operations, service coordination, customer engagement, or operations management preferred * Leadership or team coordination experience is an advantage * Strong communication and organizational skills * Comfortable managing multiple operational priorities and service activities * Ability to work effectively in a fast\-paced and collaborative environment * Familiarity with customer service workflows, automotive operations, or operational reporting is beneficial * Problem\-solving mindset with attention to detail * Professional, dependable, and customer\-focused work approach **Why work with us** * Competitive leadership opportunity within a growing automotive company * Professional and collaborative workplace environment * Career growth and advancement opportunities * Exposure to regional automotive operations and customer service projects * Supportive leadership and operations teams * Stable full\-time position with long\-term development potential * Modern operational environment in Kuwait الراتب المدفوع: KWD٢٬٠٠٠٫٠٠٠ لكل شهر موقع العمل: بشكل شخصي