Summary: The Field Service Supervisor is responsible for maintaining and repairing products, delivering services, and offering technical support solutions while managing workshop activities and contributing to new product launches. Highlights: 1. Opportunity to provide on-site corrective and preventive maintenance 2. Involved in on-the-job training and coaching for technical customer service 3. Contribute to planning for new product launches **Date:** 23 Feb 2026 **Location:** KW **Company:** Alghanim Industries Long Description Job Summary Field Service Supervisor is responsible for maintaining/repairing all/any products supplied by the organization, delivery services as per standards set by the organization Job Responsibilities * Maintain of products that have been sold by offering on\-site corrective and preventive maintenance as well as other after\-sales technical support solutions. * on\-the\-job training and coaching to improve the company's overall technical customer service * oversee the diagnosis and resolution of field technical problems and suggest improvements to techniques and resolutions * provide technical assistance and support to engineers and customers whenever required * Management of workshop activities that includes workshop repairs , supplying backup machines to the field and cost effective repair of repairable assemblies * In charge of the calibration of the measuring devices and ensuring the proper functionality of engineers laptops * Take part in the planning for the “New Product Launch” assisting the Service and Stores Operations Manager and Services Delivery Manager for the required resources. * Advice the customer the repair cost for units not covered by service agreement or warranty. * Helps the contract sales team members in selling service contracts for machines that does not have a valid contract or warranty. Candidate Requirements * Bachelor’s Degree in Engineering * 2\-5 years of experience, preferably in Office equipment industry * Previous experience in Xerox is a remarkable advantage. * Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions. * Problem\-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions. * Teamwork: Able to work well with others in order to get the job done. * Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job. * Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job. Education