Summary: Oversee and manage all guest experience activities to ensure consistently excellent service, foster strong relationships, and implement innovative engagement programs. Highlights: 1. Lead guest experience to deliver consistently excellent service 2. Train, support, and motivate guest service teams 3. Innovate and implement guest engagement programs and technologies \- Oversee and manage all guest experience activities to ensure consistently excellent service from arrival to departure. \- Respond promptly and effectively to guest feedback, inquiries, and complaints, ensuring satisfactory resolution. \- Train, support, and motivate guest service teams to deliver personalised and memorable interactions. \- Coordinate with relevant departments to guarantee smooth and efficient guest service operations. \- Monitor guest feedback and service metrics to identify opportunities for continuous improvement and uphold brand standards. \- Build and nurture strong relationships with guests, anticipating their needs and personalising services to encourage loyalty. \- Maintain clear and open communication between guest experience teams and other departments to ensure seamless coordination. \- Regularly engage with guests through feedback and personal interactions to enhance overall satisfaction. \- Act as the primary contact for escalated guest concerns, ensuring timely and empathetic resolution. \- Introduce and implement innovative guest engagement programmes and technologies to enhance the overall experience. \- Analyse guest feedback and industry trends to identify and propose service improvements. \- Encourage the team to develop creative solutions and personalised touches that exceed guest expectations. \- Utilise data and guest insights to tailor experiences and anticipate future needs. \- Maintains accurate guest profiles to personalise service effectively. \- Allocates rooms based on guest preferences and specific requests. \- Always ensures consistent delivery of high service standards. \- Monitor and evaluate guest experience metrics to identify trends and recommend actionable improvements. \- Ensure compliance with all relevant health, safety, and quality standards throughout guest service operations. \- Develop and maintain effective communication channels between guest experience and other hotel departments to optimise service delivery. EXPERIENCE \& SKILLS \- Minimum of 3\+ years’ experience as a Guest Experience Ambassador or equivalent position within the hospitality industry, including hotels and resorts. \- Proficiency in hotel management software and basic office tools. \- Customer\-focused mindset with a passion for delivering personalised and memorable guest experiences. \- Strong communication, problem\-solving, interpersonal skills, and attention to detail. Multitasking and cultural sensitivity are also essential. Job Type: Full\-time Pay: From KD350\.000 per month