Description
Summary:
Coordinate domestic and international road freight, manage customer communication, ensure compliance, and oversee financial aspects of shipments.
Highlights:
1. Coordinate domestic and international road freight shipments
2. Primary point of contact for customer land freight inquiries
3. Monitor shipment profitability and identify cost-saving opportunities
### **Key Responsibilities:**
* Coordinate domestic and international road freight shipments from origin to destination.
* Plan and arrange transportation with approved carriers and vendors.
* Monitor shipment status and proactively address operational issues or delays.
* Ensure timely booking, dispatch, and delivery of customer shipments.
* Maintain accurate shipment records and operational documentation.
* Act as the primary point of contact for customers regarding land freight shipments.
* Provide shipment updates and transportation status reports.
* Respond promptly to customer inquiries, concerns, and service requests.
* Coordinate with transport providers and subcontractors to secure capacity.
* Monitor carrier performance, service levels, and compliance requirements.
* Prepare and verify transport documents, delivery orders, customs\-related documents, and shipment records.
* Ensure compliance with local regulations, customs requirements, and company policies.
* Maintain accurate data within operational systems and transport management platforms.
* Ensure adherence to safety, security, and quality standards.
### **Financial \& Commercial Responsibilities**
* Verify transportation costs and supplier invoices.
* Support quotation preparation and pricing activities when required.
* Monitor shipment profitability and identify cost\-saving opportunities.
* Ensure timely billing and revenue recognition procedures are completed.