Customer Service - Customer Facing Job Listings

Indeed

Sales Engineer

###### **Responsibilities** Sales Process •Actively pursuing new sales opportunities through cold calling, client visits, networking, and referrals •Identify customer needs and recommend suitable truck models and solutions •Research market, related products \& client base to find new types of customers •Schedules outdoor appointments \& meetings to present the product in structured professional communication. •Working closely with customers to understand the needs of his business, assist in selecting a Trucks product •Analyzes competition and creates a plan for engaging in the targeted deal •Explain vehicle performance, product details, features and benefits according to Trucks sales process •Offer and assist the customer in test drive according to Trucks sales process, demonstrates products and services. •Prepare Specifications for the non\-stock / special truck, including all customer and local traffic requirements. •Prepare DMS related documentation to customer detailed quotation to be submitted with full specs and terms. •Collects accurate and complete financial data on customers when necessary. •Negotiate on price, costs, payment methods, delivery and specifications with customer and managers. •Liaise with suppliers /body builder to check the progress of existing orders \& ensure delivery on time. •Promote and up sell Trucks products (e.g. Extended Warranty, Fleet board...) and Services (e.g. Service\-Contracts) •Provide daily \& monthly reports (e.g. customer visit) as requested by management. •Handle customer complaints tactfully, promptly and with genuine concern •Implement customer lifecycle follow\-up measures to increase customer satisfaction and loyalty •Maintain a prospect development system and participate in local business networking activities. •Facilitate prompt update of customer database and records with sales information Administration •Prepare suitable specifications for new or special trucks by Daimler system. •Prepare order confirmation in DMS •Handle required documentation and LPOs •Follow\-up Payment. ##### **Job Requirements** ###### **Educational Qualifications** Education Degree : Bachelor Major : Business administration, or related field ###### **Experience** Years of Experience : 5 \- 8 Years Field of Experience : • Minimum 5 years working experience relative to commercial vehicles \& automotive business ###### **Skills** •Proven experience in B2B or commercial vehicle sales, preferably trucks or heavy vehicles. •Strong understanding of truck specifications and industry applications is an advantage. •Excellent communication, interpersonal, and negotiation skills. •Self\-motivated with the ability to work independently and in a team environment. •Valid driver’s license and willingness to travel frequently within the assigned territory \& sites. •Good bilingual written and spoken •Good Knowledge of DMS preferably •Solid knowledge of the local market areas •Profound knowledge of the commercial’s product range \& competitors’ products ###### **Other Requirements** Gender : Any Age : 28 \- 38 Years Preferred Language : Arabic, English Duty Shift / Timings : One Shift / 08:00 am \- 05:00 pm ##### **Salary \& Benefits** Salary : Attractive Salary Other Benefits : As per the company policy ##### **Job Remarks** Job Country : Kuwait Nationality : Kuwait Career Level : Mid\-Career

Camp Arifjan, مدينة الكويت، Kuwait

Negotiable Salary

Indeed

Sales Consultant

###### **Responsibilities** •Approach, greet, and help customers entering the showroom according to the company brand image. •Assist the customers in selecting available products by undertaking an in\-depth needs analysis. •Explain vehicle performance, product details, features, and benefits according to the sales process. •Offer and accompany the customer in test driving vehicles according to the test drive process. •Ensure smooth completion of the sales contract and associated documentation. •Promote and up sell products and services •Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns. •Facilitate that the F\&I department receives sufficient customer information for a smooth hand\-over. •Facilitate that relevant paperwork, car registration and/or insurance documentation is completed according to the distributor policies. •Organize the hand\-over of the vehicle according to the distributor policy. •Introduce the customer to the After\-Sales department. •Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Supervisor/Sales Manager. •Gain expert product knowledge on features and accessories and update this regularly ##### **Job Requirements** ###### **Educational Qualifications** Education Degree : Bachelor Major : Business Administration, Marketing, or a related field ###### **Experience** Years of Experience : 2 \- 5 Years Field of Experience : Experience in a Sales role in automotive, luxury goods and/or premium service industry ###### **Skills** •Strong bilingual communication and interpersonal skills. •Ability to handle queries and complicated customer complaints professionally. •Proficiency in using MS software and tools. •Excellent organizational skills and attention to detail. •Ability to upsell products effectively. •Demonstrate team spirit and cooperation ###### **Other Requirements** Gender : Any Age : 25 \- 38 Years Preferred Language : Arabic, English Duty Shift / Timings : One Shift / 11:00 am \- 08:00 pm ##### **Salary \& Benefits** Salary : Attractive Salary Other Benefits : As per the company policy ##### **Job Remarks** Job Country : Kuwait Nationality : Kuwait Career Level : Mid\-Career

Camp Arifjan, مدينة الكويت، Kuwait

Negotiable Salary

Indeed

Service Receptionist

###### **Responsibilities** •Receive and process customer vehicles, enters data into SAP •Maintain in/out records •Manage customer representatives during vehicle drop\-off and pick\-up •Coordinate with the accounts for delivery notes •Facilitate communication between customers and respective Managers •Handle service appointments, inquiries, and follow\-ups. •Coordinate between customers and service/technical teams. •Ensure smooth front\-desk operations and prompt customer communication. •Support management in reporting and administrative tasks related to service operations. ##### **Job Requirements** ###### **Educational Qualifications** Education Degree : Secondary Major : \- ###### **Experience** Years of Experience : 1 \- 5 Years Field of Experience : Experience in customer service, front desk, or service reception roles. Experience handling customer inquiries, appointments, and service requests. Exposure to automotive, industrial, or service center operations is preferred. Familiarity with basic office software and record\-keeping. ###### **Skills** •Excellent communication and interpersonal skills •Strong customer service orientation •Ability to handle inquiries, appointments, and complaints professionally •Basic knowledge of office software (MS Office, email, and scheduling tools) •Friendly, polite, and professional demeanour •Ability to coordinate between customers and service teams efficiently ###### **Other Requirements** Gender : Male Age : 22 \- 35 Years Preferred Language : Arabic, English Duty Shift / Timings : One Shift / 7:30 am to 4:00 pm ##### **Salary \& Benefits** Salary : Attractive Salary Other Benefits : Car Allowance, Production based Incentives ##### **Job Remarks** Job Country : Kuwait Nationality : Kuwait Career Level : Entry Level

Camp Arifjan, مدينة الكويت، Kuwait

Negotiable Salary

Indeed

Sales Officer

###### **Responsibilities** •Identify and generate new business opportunities. •Maintain and strengthen relationships with existing customers. •Prepare quotations, proposals, and sales reports. •Coordinate with production, logistics, and management teams to ensure timely delivery. •Achieve monthly and annual sales targets. •Attend client meetings, site visits, and exhibitions as required. •Conduct regular market surveys for sales insights •Prepare and follow up on quotations until converted to orders •Develop presentations to showcase products/services •Coordinate with sales teams to meet customer requirements •Generate leads, follow up, negotiate, secure orders, and arrange deliveries. ##### **Job Requirements** ###### **Educational Qualifications** Education Degree : Bachelor Major : Any discipline ###### **Experience** Years of Experience : 1 \- 5 Years Field of Experience : Experience in Sales of Heavy Equipment, Trailers, Refrigerated Bodies, Fabrication, or Industrial Products. ###### **Skills** •Strong communication \& negotiation skills •Customer relationship management •Self\-motivated, target\-driven •Understanding of target market and consumer needs •Ability to build relationships with clients quickly ###### **Other Requirements** Gender : Any Age : 22 \- 35 Years Preferred Language : Arabic, English Duty Shift / Timings : One Shift / 7:30 am to 4:00 pm ##### **Salary \& Benefits** Salary : Attractive Salary Other Benefits : Car Allowance, Sales Incentive subject to sales target achievement ##### **Job Remarks** Job Country : Kuwait Nationality : Kuwait Career Level : Entry Level

Camp Arifjan, مدينة الكويت، Kuwait

Negotiable Salary

Indeed

Counter Agent

###### **Responsibilities** •Greet customer upon arrival •Establish eye contact with the customer with fully understand customer requirements (Rental / Lease) •Collect all relative information of the customer (Company / Individual) and all documents required to process the sale. •Fully adhere to Al Mulla Rental standard operating procedure (SOP) in relation to Rental / Lease / Corporate or individual customer or Visitors / Vehicle delivery / Service /Damages \& Accidents. •Opening / Closing of Contracts. Ensure all documentation duly completed and correct rates are applied and to make sure that customer fully understands the terms and conditions. •In case of service, check the service type, arrange for replacement clean car, moving vehicles to garages and follow up on repairs and give back the original car to customer •Follow up with customers on payments. •Gather information and feedback from clients about their needs and comments and report the same to management. •Ensure that the counter is kept neat and organized, housekeeping is observed and personnel appearance is well maintained (dress code). ##### **Job Requirements** ###### **Educational Qualifications** Education Degree : Diploma Major : Any ###### **Experience** Years of Experience : 2 \- 3 Years Field of Experience : Customer service in an automobile industry ###### **Skills** •Good Communication Skill •Proficient computer skills •Proficient knowledge of Customer Service ###### **Other Requirements** Gender : Any Age : 22 \- 45 Years Preferred Language : Arabic, English Duty Shift / Timings : One Shift / 08\.00 am to 04\.00 pm ##### **Salary \& Benefits** Salary : Attractive Salary Other Benefits : Based on company policy ##### **Job Remarks** Job Country : Kuwait Nationality : Kuwait Career Level : Mid\-Career

Camp Arifjan, مدينة الكويت، Kuwait

Negotiable Salary

Indeed

Quality Controller

###### **Responsibilities** •Receive repair order and conduct a complete inspection of the vehicle within the timeline specified in the job card. •Record details of defects found in the vehicle during final testing and report the same in the job card, final inspection form and Garage Management Information Controlling System and notify the concerned Service Advisor, Group Leader and Workshop Controller. •Entire vehicle inspection results in the Garage Management Information Controlling System and determines service work that has already been done to the vehicle. •Accompany customer during vehicle testing if required and try resolving customer concerns by demonstrating repairs made. •Round test vehicles within and outside Al Mulla premises to ensure effective diagnosis and concern resolution. •Practice safe working habits in performing own responsibilities. •Assist Service Advisors in initial diagnosis and recording of customer problems, if required. •Understand and implement new systems or processes related to tester operations in order to improve service quality. •Assist new technicians hired in the garage in understanding garage operations with specific focus on final testing on vehicles. •Comply with Quality Standards and Health \& Safety procedures affecting self and others. •Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner. •Assist colleagues and foster an environment of teamwork and collaboration. •Contribute to the department’s development by providing timely suggestions and feedback. ##### **Job Requirements** ###### **Educational Qualifications** Education Degree : Diploma Major : Automotive / mechanical / mechatronics ###### **Experience** Years of Experience : 3 \- 5 Years Field of Experience : Five years’ experience in auto repairs of which the incumbent must have worked for 3 years as a senior service technician in an established dealer or distributor facility ###### **Skills** •Strong communication and organizational skills. •Ability to handle technical queries and complicated customer complaints professionally. •Proficiency in using service management software and tools. •Excellent organizational skills and attention to detail. •Ability to diagnose mechanical defects. ###### **Other Requirements** Gender : Male Age : 25 \- 40 Years Preferred Language : Arabic, English Duty Shift / Timings : One Shift / 09:00 am \- 06:00 pm ##### **Salary \& Benefits** Salary : Attractive Salary Other Benefits : As per the company policy ##### **Job Remarks** Job Country : Kuwait Nationality : Kuwait Career Level : Entry Level

Camp Arifjan, مدينة الكويت، Kuwait

Negotiable Salary

SERVICE ADVISOR (SERVICE)64056665565441126

Indeed

SERVICE ADVISOR (SERVICE)

**Are you an experienced** **Service Advisor** **passionate about customer service? Join our client’s dynamic dealership in Kuwait!** **The Role:** **As a Service Advisor, you will be the main point of contact for customers, managing vehicle check\-ins, updates, and ensuring a smooth service experience. Your strong organizational skills and ability to build customer relationships are key.** **Role:** * **Greeting Customers and manage vehicle bookings** * **Provide updates on vehicles progress and ensure timely service completion** * **Maintain product knowledge and upsell services** * **Keep accurate records** **Requirements:** * **Experience as a Service Advisor in a dealership or automotive industry** * **Strong communication, organization, and multi\-tasking skills** * **Fluent in English \& Arabic languages.** * **Minimum 3\-5 years’ related dealership experience** * **Age group: Below 35 years** * **Preferably Engineering Degree (ASE certification is an added advantage)** * **Transferable visa \#18; Kuwait based (No Golden/VIP/Project/Factory Visa will be accepted)** * **Holder of Kuwait Driver’s License is an added advantage** **Interested candidates can apply online to https://www.kaico.com.kw/jobs/service\-advisor\-service/** **(Please note that only shortlisted candidates will be contacted for interviews).**

Kuwait

Negotiable Salary