Technician Support Specialist

Description

Summary: Akademi Teknik is seeking a reliable and technically skilled Technical Support Specialist to provide first-line technical assistance, troubleshoot hardware and software issues, and maintain IT systems. Highlights: 1. Provide technical assistance to employees, customers, and users 2. Troubleshoot hardware and software issues, and maintain IT systems 3. Opportunities to develop technical expertise and career growth Technical Support Specialist **Akademi Teknik** Salmiya, Kuwait Salem Al Mubarak Street **Salary: KWD 820 / month** Job Description Akademi Teknik is seeking a reliable and technically skilled **Technical Support Specialist** to provide first\-line technical assistance to employees, customers, and users. The successful candidate will troubleshoot hardware and software issues, maintain IT systems, and ensure technical problems are resolved efficiently. Responsibilities * Provide technical support through phone, email, chat, or in\-person assistance. * Diagnose and resolve hardware, software, network, and system issues. * Install, configure, and maintain computers, peripherals, applications, and other IT equipment. * Respond to technical support requests and track issues through a ticketing system. * Assist users with account access, passwords, software, and system configuration. * Troubleshoot connectivity, printer, email, and basic network problems. * Escalate complex technical issues to senior IT staff when necessary. * Maintain accurate records of support requests, solutions, and equipment. * Perform routine system checks, updates, and maintenance. * Assist with user onboarding and setup of computers and accounts. * Maintain IT equipment inventory and documentation. * Help ensure systems follow company security and data\-protection procedures. * Prepare basic technical reports and provide recommendations for recurring issues. * Stay updated on new software, hardware, and troubleshooting techniques. Qualifications * Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field. * Previous experience in technical support, help desk, IT support, or a similar role. * Strong knowledge of Windows operating systems, Microsoft Office, and common business applications. * Basic understanding of computer hardware, networking, and troubleshooting. * Familiarity with ticketing systems and remote\-support tools. * Strong analytical and problem\-solving abilities. * Excellent communication and customer\-service skills. * Ability to explain technical information clearly to non\-technical users. * Strong attention to detail and organizational skills. * Ability to work independently and as part of an IT team. * Relevant IT certifications such as CompTIA A\+, Network\+, or Microsoft certifications are an advantage. What We Offer * **KWD 820 monthly salary** * Professional and supportive IT environment * Opportunities to develop technical expertise * Career growth and professional development opportunities الراتب المدفوع: KWD٠٫٠٠٠ لكل شهر موقع العمل: بشكل شخصي