**Responsibilities:** 1. Respond to customer service for order tracking: Provide clear information regarding order status and arrival time. 2. Contact customers: Inform them about unavailable items in the delivery area, reschedule delivery times or substitute unavailable items according to customer preference. 3. Follow up on open orders: Update the status of delivered or canceled orders in coordination with the order creator when necessary. 4. Communicate with pharmacies: Update the status of open orders and confirm whether the pharmacy has requested or received transfers. 5. Monitor company groups: Identify delayed orders or unavailable items, inform customers of delivery dates, and apologize for delays. 6. Correct incorrect addresses: Update data in the system. 7. Follow up on pending orders: Activate delivery schedules in the system and notify order coordinators. 8. Receive website issues and resolve them for customers in the following cases: - - Offer not applied, product image different, or product added to the order. - Substitute unavailable product, request transfer, coordinate with customer, or inform about refund in case of cancellation. - Inform customers of product expiration date if it is less than 3 months, upon branch notification. - Coordinate with data entry staff on the website and report stock out for unavailable products or incorrect product images on the website. - When coordinating with the customer to provide the product within 24 hours, prepare and transfer products between branches and coordinate with the dispatcher department to send drivers after 12 midnight. - Follow up with pharmacies and inform the Operations Manager if required to resolve Missing Items issues at branches, ensuring system accuracy matches actual inventory. - Receive customer complaints when no one is available at the complaints department, attempt to assist the customer within authorized limits, or inform the customer that their complaint will be escalated and calm the customer. **Qualifications:** * Minimum 3 years of experience in a related field (logistics preferred). * Ability to manage multicultural teams. * Proficiency in **Microsoft Dynamics** and **PHZ-Dispatch** systems. * Bachelor's degree. Job Type: Full-time Pay: KD350.000 per month Experience: * Logistics field or delivery team management: 2 years (Required) * PHZ-Dis System: 1 year (Required) * Microsoft Dynamics: 1 year (Required) License/Certification: * VISA 18 Transferable (Required)