Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. **Duties and responsibilities:** -------------------------------- * o Receive and respond to IT support requests from internal users. o Log and assign tickets to relevant IT teams (Support, Network, System, ERP). o Provide basic IT troubleshooting including password resets, email setup, software installation, and connectivity issues. o Follow up on open tickets to ensure timely resolution. + Coordination \& Documentation:o Track work orders and monitor ticket progress. o Coordinate between IT teams for smooth task handling. o Prepare and maintain documentation such as meeting minutes, internal reports, and technical logs. + Vendor \& Procurement Support:o Communicate with vendors to request and follow up on quotations. o Conduct price and product comparisons. o Preparing purchase requests and maintaining vendor records. **Skills:** ----------- * + Bachelor’s degree in IT, Computer Science, or a related field + 2–4 years of experience in the IT field + Proficiency in Windows operating systems, Microsoft Office suite, and basic networking concepts (LAN/WAN, TCP/IP, etc.) + Ability to diagnose and resolve technical issues effectively + Strong organizational, problem\-solving skills, and attention to detail + Good verbal and written communication skills in English**Preferred Qualifications:** + Familiarity with ITIL practices or relevant IT certifications. + Bilingual (Arabic and English). + Knowledge of ERP systems such as IFS, Oracle, or SAP.