**Customer Support:** Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs. **Issue Resolution:** Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience. **Data Entry and Documentation:** Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow\-up and quality assurance purposes. **Product Knowledge:** Maintaining up\-to\-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers. **Collaboration:** Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction. **Performance Metrics:** Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates. **Requirements** * High school diploma or equivalent is required; a degree in a related field is a plus. * Prior experience in a customer service or call center role is preferred. * Strong communication skills, both verbal and written. * Ability to handle stressful situations and manage customer expectations effectively. * Proficient in using computer systems and CRM software. * Fluency in Arabic is preferred; knowledge of English is an advantage.