**Date:** 23 Nov 2025 **Location:** KW **Company:** Alghanim Industries Long Description Job Summary The System Specialist is responsible for leading the intractions with customers at the earliest stages of solutions development. Job Responsibilities * Leading Analyst team and engineers to meet company set KPI’s * Working with the customers in the area of software support to present solutions to resolve operational problems. * Interfacing with customers; engineers and sales team to identify customer requirements in relation to printing solutions. * Establishing steps for implementation. * Testing the operability of suggested system to deliver customer expectation. * Attending Pre\-sales customer calls with the Sales Account Manager. * Leading the implementation and installation of sold printing solutions and ensure customer application migrations are done smoothly. * Escalating field technical issues to the Service Manager for proper resolving, if required. * Maintaining, upgrading, enhancing of provided solutions and systems. * Building expertise in Xerox Solutions by conducting periodical trainings \& E\-Learning . * Handling the communications with Xerox Solution Vendor Support. Candidate Requirements Qualifications * Bachelor’s Degree in Engineering. * PMP is an advantage. Experience * 7 to 9 years of experience in Pre\-Post Solutions. * Previous experience in Xerox is a remarkable advantage. Other Skills and Competencies * Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions. * Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting. * Problem\-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions. * Teamwork: Able to work well with others in order to get the job done. * Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer's job. * Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job. Education