Responsibilities * Efficiently troubleshoot and resolve complex problems in a highly technical environment * Provide technical assistance with hardware and software * Resolve issues via phone, in person, or electronically * Log bugs and enhancement requests * Perform hardware and software installations, configurations and updates as needed * Create and maintain tips and tricks solutions for online database and web site * Resolve technical issues in a timely manner * Implementation of upgraded software releases Requirements * Excellent customer service skills * Strong troubleshooting and critical thinking skills * Three years of strong technical and troubleshooting experience, including the ability to work under pressure and “think outside the box,” diagnose log files, simulate problems * Associate’s Degree in Computer Science or Management Information Systems (MIS) * In depth knowlegde of Windows Job Type: Full\-time Pay: KD350\.000 per month